Katika Web Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
1. Information We Collect
Account Information
When you create an account or purchase services, we collect:
- Name, email address, and contact details
- Account credentials (managed securely through our authentication provider)
- Company or organization name (if applicable)
Billing Information
To process payments, we collect:
- Payment method details (credit card, debit card)
- Billing address
- Transaction history
Payment card details are processed and stored securely by our payment processor, Stripe. We do not store your full card number on our servers.
Usage Data
We automatically collect certain information when you visit our website:
- IP address and browser type
- Pages visited and time spent on each page
- Referring website or search terms
- Device type and operating system
- Service usage metrics (bandwidth, storage, uptime)
2. How We Use Your Information
We use the information we collect to:
- Deliver services: Provision and manage your hosting, domains, email, and other purchased services
- Process payments: Handle billing, invoicing, and refunds
- Provide support: Respond to your inquiries, troubleshoot issues, and deliver technical assistance
- Improve our services: Analyze usage patterns to enhance performance, security, and user experience
- Communicate: Send service updates, security notices, and (with your consent) promotional offers
- Prevent abuse: Detect and prevent fraudulent activity, terms violations, and security threats
3. Third-Party Services
We share information with the following third-party service providers, solely for the purposes of delivering our services:
- Stripe — Payment processing. Stripe's privacy policy governs the handling of your payment data.
- OpenSRS (Tucows) — Domain registration and management. Required domain registration data (WHOIS) is shared as mandated by ICANN.
- Clerk — Authentication and user management. Clerk handles secure sign-in, sign-up, and session management.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data Security
We implement industry-standard security measures to protect your data, including:
- SSL/TLS encryption for all data in transit
- Encrypted storage for sensitive data at rest
- Regular security audits and vulnerability assessments
- Access controls limiting employee access to personal data
- Automated backups with secure off-site storage
While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
5. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Delete your personal data (subject to legal and contractual obligations)
- Export your data in a portable format
- Opt out of marketing communications at any time
- Restrict certain processing of your data
To exercise any of these rights, please contact us at the address below.
6. Cookies
We use cookies and similar technologies to maintain session state, remember preferences, and analyze site usage. You can control cookie settings through your browser preferences.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. After account closure, we may retain certain data as required by law or for legitimate business purposes (such as resolving disputes or enforcing agreements).
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email to your registered address. Continued use of our services after changes constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us:
Email: privacy@katikaws.com
General Support: support@katikaws.com